Complaints can be submitted by e-mail toinfo@pidlitacka.cz, via contact form, via our Infoline or at the counters in the Lítačka Customer Centre in the Škoda Palace.
To receive a complaint, we need to know what the complaint is about, for example, what specific order or ticket it is, the reason for the complaint and your contact e-mail address. We try to make it as easy as possible for you to file a complaint. If we need to know additional data from you in order to receive or settle a complaint, we will inquire.
All complaints are handled within 30 days.
You can complain about a non-functional Lítačka card at the counters in the Lítačka Customer Centre in the Škoda Palace. You can find more detailed information on complaints about the Lítačka card in the FAQ section "Lítačka card - instructions".