What do you need?
• in printed form for scanning; after scanning you get it back • taken on the spot when issuing the card (only Škoda Palace)
Where?
Standard (the card is received within 30 days):
What do you need?
Where?
Online (the card is received within 30 days):
What will you need?
Where?
What will you need?
Unless you are the child's legal guardian, you need an additional copy (or original) of your legal guardian's identity document and Power of Attorney on our form to issue the card
If you are a legal guardian other than a parent, you need a legal representation decision or other credible proof of custody of the child to issue the card.
Where?
Standard (the card is received within 30 days):
What will you need?
If you are filling in an application for a card for a child under the age of 13 it can only be accepted by the legal representative, so you will upload a scan of the identity document of the legal representative and a scan of the child's birth certificate.
Where?
If you are arranging a card for your child who is not yet 18 years old, you can proceed same as for a child under 15. Acceptance of the card on behalf of the agency is only possible when choosing to accept the card at the branch.
What you need
Where?
Standard (the card is received within 30 days):
What you need?
Where?
Online (the card is received within 30 days):
What you need
Where?
We accept protocols of theft from the Police of the Czech Republic. The protocol must not be older than 90 days. In case of non-submission of the theft report, the new card will be issued for the price of the First Card or Exchange for another reason. If you do not physically bring the original card with you during an express or standard application, the new card will be issued for the price of the First Card or Exchange for another reason. The same applies if you do not fill in the number of the original card when applying online.
What you need
Where?
Standard (the card is received within 30 days):
What you need?
Where?
Online (the card is received within 30 days):
What you need
Where?
**We accept protocols of theft from the Police of the Czech Republic. The protocol must not be older than 90 days.
In case of non-submission of the theft report, the new card will be issued for the price of the First Card or Exchange for another reason.**
What you need
Where?
*A non-functional card that does not show signs of physical damage can be claimed.
In case of a recognized complaint, the new card will be issued free of charge. In case of physical damage (breaking, bending, etc.) the card is not entitled to a free exchange. In this case, the new card will be issued for the price of the First Card or Exchange for another reason.*
What you need
For a complaint about a card without registration and an anonymous card, it is necessary to submit an additional receipt for issuing the card.
Where?
Instructions for replacing the card for another reason, especially if the data on the card print changes, the card is lost or damaged.
What you need
Where?
Standard (the card is received within 30 days):
What you need
Where?
Online (the card is received within 30 days):
What you need
Where?
A blocked card cannot be used. The card can be unlocked again for reuse. The expiration date of the card and the period of service associated with the card are not affected.
What you need
Where?
<u>Via Infoline</u> In this way it is possible to block a personal card with the registration of a person older than 15 years.
What you need
Where?
What you need
*The card of a child under the age of 15 is blocked by the child's legal representative upon presentation of his / her identity document and birth certificate of the child. If the child already has his or her identity document, he or she can block the card on the spot.
To block a card without registration and an anonymous card, it is necessary to present a receipt for issuing the card.*
Where?
What you need
In the case of an application for a card exchange without registration, it is necessary to bring with you an additional card and a receipt for its issuance.
Where?
What you need
In the case of a request to exchange an anonymous card, it is necessary to bring with you an additional card and a receipt for its issuance.
Where?