The main advantage of registering in the application is that you have the tickets you buy in your account and you will not lose them. For example, if you lose your device, all you have to do is log in with your account on the new device and your tickets will still be on it. The account also brings the possibility of sending invoices via e-mail or transferring tickets to other devices (whether it is handing over the ticket to another user or transferring to another device due to loss, theft or destruction of the device). At the same time, the account is a necessary condition in order to be able to use the application as an identifier for long-term fares as well as for the purchase of a coupon via the application.
To upload a coupon to a mobile phone, you must first register the mobile application as an identifier. Log in to the application with your account from pidlitacka.cz, insert the correct photo into your profile and then register the identifier in the My Account section, Coupons tab. Now all you have to do is buy or move a coupon to the app. In order to purchase a discounted fare according to the age tariff category, it is necessary to verify the personal data entered at the branch with the mobile application or in the account in which it is registered. The exception applies to students with an ISIC card, who can verify their student status online by entering the ISIC number. The mobile application can be registered as an identifier on a device running iOS 9.3 and higher or a device running Android 6.0 and higher. In the case of the Android operating system, only devices with an inserted SIM card or support for hardware key storage are supported.
This information is displayed directly in the mobile application in the Tickets section, Coupons tab. The list of coupons associated with the mobile application is given under the QR code. You can find a complete overview of all identifiers and coupons in the My Account section, Coupons tab.
You can continue to use the application as a reliable guide to public transport in Prague and the Central Bohemian Region. The application also includes a connection search function, a map of stops, an overview of current exceptions and restrictions or other news in transport. We strive to be a comprehensive application for transportation.
Tickets are valid on all PID lines, including trains and suburban buses. The only exceptions are 15-minute tickets, which are not valid on trains - but their purchase in the application will alert you in these cases. Further information on the possibility of using individual types of tickets can be found on the PID website. A short-term ticket is not tied to a specific connection, direction or person. The validity of a ticket is determined by the type of ticket and its time and zone validity.
In the application, it is possible to select a specific ticket directly from the menu in the Tickets section, or purchase a recommended ticket for the searched connection. In one purchase, it is possible to buy tickets of only one type, up to a maximum of 10 tickets at a time. You can easily change the number of tickets purchased with the slider. A necessary part is also the choice of how to activate the purchased tickets. You will then pay for the purchase of tickets with your card. In order for a ticket to be valid for transport (and control), it must first be activated and wait for one minute, which is protection against misuse, but it does not apply in the region. To purchase and activate a ticket, an internet connection is a necessity.
Yes, you can always pay using your credit card, but you can choose from several payment methods. You can use your card through a payment gateway with the option to remember it or you can remember your card directly in the app. You can also use the Apple Pay or Google Pay payment method to confirm payments with just your fingerprint, for example.
To use the ticket, it is necessary to activate it and so mark its beginning of validity. You must have an internet connection to activate your ticket. The ticket can be activated directly at the time of purchase (activation Immediately after purchase and activation for a certain time), or you can purchase a ticket in stock and activate it later (activation Later manually) in the Tickets section or via the searched connection. Ticket activation is always irreversible.
A ticket activated immediately is invalid for an inspection or a guide check for the first 2 minutes after activation. With this measure, we want to prevent stowaways from activating at the last minute before the auditor. However, on suburban buses with a front door, this ticket is also valid for the first 2 minutes. The bus driver will check on boarding that you have a valid ticket. Therefore, you do not have to leave the bus (more in the tariff and contractual transport conditions of PID). The application also provides the option of activating a ticket for a certain period of time, in this case you choose the initial validity period of the ticket directly when activating it, at the earliest 2 minutes and at the latest 24 hours after activation.
It is possible to activate and use multiple tickets at once from one user account, for example for your fellow passengers. Tickets are presented for loading individually for check-in or transport inspection.
If the ticket has not been activated yet, you can pass it on to another user of the mobile application, all you have to do is be registered. You can find the option to hand over a ticket directly in the drop-down menu of a specific ticket. For a successful handover, just fill in the e-mail address of the registered account to which the ticket will be handed over.
No, it is not. Once a ticket is activated, it cannot be deactivated. The reason is possible abuse by passengers, when it would be possible, for example, to board a bus with a "valid" ticket for part of the journey and then cancel it.
If the ticket has not been activated, you can return it. An activated ticket cannot be returned. Please contact us by e-mail at info@pidlitacka.cz and at the same time state in your message which user account the ticket is in and which ticket you wish to return.
Yes, you can find the history of used tickets directly in the Tickets section via the icon in the upper right corner.
This is a ticket that covers the part of the route that is not covered by the purchased coupon. Attention, this is a recommended ticket for the connection. If you decide to change your route or take a connection other than the one you are looking for, the recommended ticket may not be enough for your trip.
Yes, tickets from the PID Lítačka mobile application can be combined with long-term PID travel. For check-in, it is necessary to present a travel document for the entire journey, so you are submitting a one-off ticket from the mobile application as well as a long-term ticket on your identifier. The ticket must already be activated for check-in, for the time and zones for which the long-term fare has not been purchased. In the direction from the place covered by the long-term fare to the zones covered by the ticket, the ticket must be activated at the latest for the departure time from the last stop in the zone for which the long-term fare is valid.
If you use electronic fare, all you have to do is register on pidlitacka.cz, assign an identifier with a coupon to the given account and then log in to the mobile application using this account. In the application settings, you can then only turn on the recommendation of tickets according to valid coupons. You can also enter purchased coupons (e.g. paper coupon) manually in the mobile application settings. Please note, however, in this case you must update this information yourself.
Yes, ticket recommendations can be turned off in the mobile app settings.
Purchased tickets are credited to the user account, either anonymous (without logging in) or registered (after registration and logging in). If the tickets were purchased to an anonymous account and you do not see them in the application after logging in, you can either have them transferred to your registered user account (then you will be able to transfer them between devices within your account) or use them in anonymous mode after check - out (this way, tickets can only be used at the facility on which they were purchased). To transfer purchased anonymous tickets, please contact us by e-mail at info@pidlitacka.cz.
You can download the invoice for the purchase of a one-time ticket in the mobile application in the drop-down menu of the ticket in the Tickets section. You can download the invoice for the purchase of a long-term coupon in the drop-down menu of the given coupon in the My Account section, Coupons tab.
Child or shared accounts are not displayed in the application, the mobile application can be used as an identifier only for the master account. If you want to use the application for subordinated accounts as well, separate them and then log in with a separate account.
The application displays information about the current delay for the searched connection (where data is available, i.e. for the vast majority of vehicles), displaying the location of cars on the map is not available at the moment, however you can use this page to view it.
If you lose your mobile phone or it is stolen from you, you can block the identifier of the mobile application to which you have assigned your coupons on the pidlitacka.cz website. Alternatively, you can move the coupon to another of your identifiers. To add a new mobile phone as an identifier, log in to the account from pidlitacka.cz in the mobile application on the new device and register this new device as an identifier. Now all you have to do is move the coupon from the original phone to the application. If tickets to a registered user account have been purchased in the application, you only need to log in to the account again in the newly installed application to obtain them again.
If the application is uninstalled and reinstalled on the same mobile phone, it is necessary to log in again, register a new identifier and transfer coupons to it. The same applies, if it is a different device. If tickets to a registered user account have been purchased in the application, you only need to log in to the account again in the newly installed application to obtain them again.
Another important step in the development of the PID Lítačka application is to enable payment for parking directly in the application. At the same time, the application is constantly making minor adjustments and improvements. If you have any idea, do not be afraid to contact us using the contact form or by e-mail at info@pidlitacka.cz.
For inspection, the mobile device must be unlocked, the mobile application must be turned on and logged in to the user account in which the identifier with the coupon is registered. It is possible to check in using the QR code and NFC (Android only). You can find the QR code in the Tickets section, Coupons tab. For transport inspection, it is necessary to have an open screen with a QR code, you attach the phone screen to the control device so that the entire QR code is captured from the display. In the case of NFC control, the phone is attached directly to the check-in device, at the marked location. To submit an identifier, NFC must be turned on both on the mobile device and the mobile application. If another application is loading when you show your phone, you need to turn off the application on your mobile device.
You submit the ticket for inspection in the user account and on the mobile device in which the ticket was activated. The validity of the ticket can be verified using a QR code, NFC or visual inspection of the variable patterns. To check a ticket using a QR code or a variable pattern, open the detail of the activated ticket in the Tickets section, Tickets tab. The QR code on the mobile device must be attached to the check-in device so that the entire QR code is captured from the display. To submit a ticket using NFC, NFC must be turned on both on the mobile device and the mobile application. The mobile device must be unlocked and the mobile application must be turned on. If another application is loaded when the NFC is submitted to the mobile device, you need to turn off that application on the mobile device.
You don't have to. An internet connection is required when registering a new identifier and then purchasing or transferring a coupon. To use a short-term ticket, you only need to be online when purchasing and activating it, not anymore for the transport inspection itself.
It is the passenger's responsibility to be able to present a valid ticket. If you use a mobile application as an identifier, or you use the application for short-term tickets, you must have a functional device, i.e. a charged phone, at the time of the transport check. Otherwise, a successful transport inspection is not guaranteed and you run the risk of a fine.
Check-in is exactly the same as in the case of short-term tickets, i.e. the inspector / driver / guide reads the QR code, or NFC communication takes place, and if the passenger has a coupon assigned to the mobile application, then this information is displayed on the control device. At the same time, photos of the passenger using the coupon will be displayed on this device. Using a mobile phone is absolutely safe, data cannot be stolen.
The daily fare capping function ensures that you do not pay more than the price of an all-day ticket per day when purchasing tickets in the PID Lítačka application. So, if you are planning more trips around Prague in one day, you do not have to worry whether an all-day ticket will pay off for you, because if its amount is reached, the fare is automatically capped. For example, if you make three trips around Prague in one day for CZK 40 and reach the price of an all-day ticket for CZK 120, you will automatically receive a ticket valid in Prague for the rest of the day.
The functionality is automatically available in the PID Lítačka application from version 3.8.0. If you activate tickets for the P+0+B zones for 30 or 90 minutes in one day and you get the price of an all-day ticket by activating them (ie 120 CZK or 60 CZK in their discounted variant), the application will automatically create a ticket valid till 1:30am the next day. If the sum of the prices of all activated tickets equals exactly the price of an all-day ticket, the application will only extend the validity of the last one of them. If the sum of the prices exceeds the price of an all-day ticket, you will be given the option to pay only the necessary part of the price.
For instance, if you travel in pairs and activate tickets on one device, the application is able to cap the price multiple times. For example, if you always activate two tickets for CZK 40 in the morning, the same at noon and the same in the afternoon, you will get two tickets valid until the end of the day. It does not matter if you travel all day with the same person, it is crucial that all tickets must be activated on one device.
For example, if you travel in pairs and activate tickets on one device, the application is able to cap the price multiple times. For example, if you always activate two tickets for CZK 40 in the morning, the same at noon and the same in the afternoon, you will get two tickets valid until the end of the day. It does not matter if you travel all day with the same person, it is crucial that all tickets must be activated in one device.
The PID Lítačka application enables direct payment for parking fees, this functionality is available from version 3.9.3. This means that a user who wants to purchase a time-limited parking space in a parking zone in the capital city of Prague can use the PID Lítačka application for this purpose and does not need to log in to third-party applications.
Parking fees can be paid either by scanning the QR code on the parking clock of the parking zone, using the GPS coordinates of the PID Lítačka app, by searching for the zone or by searching on the map.
Parking fees can only be paid in parking zones in the capital city of Prague. In the future, it is planned to connect P+R parking lots.