No, the coupon still remains on the original Lítačka card. Request its transfer either in the Lítačka Customer Centre in the Škoda Palace, or do so online in your user account at pidlitacka.cz or in the PID Lítačka mobile application. To transfer the fare online, both the original and the new cards must be assigned to the same account. The fare can then be moved in the My Coupons section. Transferring the coupon takes effect within 60 minutes. Other services linked to the previous card (e.g. reader's card) needs to be transferred to a new card directly with the service provider.
The simpliest way to order a card from the comfort of your home is filling out an online application from a registered account at pidlitacka.cz. You can have the ordered card sent by post to the address of your choice or have it sent to one of our contact points. Another option is to submit a standard application to one of our contact branches of Dopravní podnik or have the card issued while you wait at the Lítačka Customer Centre in the Škoda Palace or at the express points of the Central Bohemian Region. For detailed information on each card acquisition option, see the Frequently Asked Questions "Lítačka Card - Instructions" section.
When expressly issuing the card, you will receive your card on the spot. When submitting a standard or online application, the issuance of the card may take up to 30 days from the successful submission of the application, i.e. from the approval of the application and payment of the fee. The card is usually received in approximately 14 days, but the period can vary. If you get the card at the branch, first you receive an SMS and e-mail as soon as the card is ready for pick-up. Upon receipt of the card by post, a consignment with the card will be sent by DPP by registered mail exclusively to the addressee from the company Monet +, as, with its registered office in Zlín. When submitting a shipment to the post office, you receive an SMS and an e-mail with its tracking number.
You can find the fees associated with purchasing the Lítačka card in the Price list.
If you applied for the Lítačka card online, you can track the status of the request in your account, from which the request was made, in the My Identifiers section.
If the application was submitted online, you will find the application number directly in the e-mail received after sending the application. It can also be found directly in the registered account in the My Identifiers section. If the application was submitted by default or expressly at the branch, you will find its number directly on your copy of the application form under the barcode.
If the card has already been delivered or ready to be picked up, but has not been picked up, write an e-mail to info@pidlitacka.cz or call the Infoline. Get your application number ready for the operators. If the card has not yet been cancelled, it can be additionally collected at the Lítačka Customer Centre in the Škoda Palace.
Each received application is checked. If the application is not complete or if some information does not meet the requirements for issuing a card (for example, wrong photo format), your application may be rejected. An automatic e-mail is sent upon rejecting an online application. Each application is only paid once. All you have to do is correct the rejected online application and resubmit it for approval; you can edit the application from the account at pidlitacka.cz, from which it was submitted, in the My Identifiers section.
An application submitted for approval can no longer be modified on your part. If you wish to change the place of receipt of the card, write an e-mail to info@pidlitacka.cz or call our Infoline. Get your application number ready for operators. If the production of the card has not started yet, it is possible to change the branch where the card will be ready for collection, or the delivery address. However, it is not possible to change the method of card delivery, i.e. whether it will be ready for collection at the branch or sent by post, in which case it would be necessary to cancel the submitted application and then apply again.
If you wish to cancel the application, write an e-mail to info@pidlitacka.cz or call our Infoline. Get your application number ready for the operators. Until the production of the card starts, the application may still be cancelled, so please contact us as soon as possible. In the event of cancellation of the application, you will also be refunded the fee already paid for its processing within 30 days.
An application submitted for approval can no longer be modified on your part. If it is necessary to correct some data, write an e-mail to info@pidlitacka.cz or call the Infoline. Get your application number ready for operators. Until the production of the card starts, it is possible to change the data, so please contact us as soon as possible.
An up-to-date ID-type photo is required to issue a personal card; you will not need any photo to issue an anonymous card. When expressly submitting an application, you can: • bring the photo in printed form for scanning (the photo will be returned to you), • use a photograph from our database, if consent has been given to the preservation of the photograph during the earlier issue of the Lítačka card and if it meets the required parameters, • take a photo on the spot (only in the Škoda Palace).
When submitting a standard application, it is necessary to attach a printed photograph to the application. With the express and standard issue of the card, photos in digital form are not accepted. It is necessary to insert a digital photo meeting the following technical parameters into the online application:
Remember that each photo is checked after insertion into the application and unless it meets any of the parameters, it may be rejected.
We accept an identity card, passport or residence permit as an identity document. If a birth certificate is required, it must be submitted in the Czech language. Translations of birth certificates must be officially certified. A copy of the birth certificate does not have to be officially certified. In case of representation, a copy of the principal's identity document and power of attorney is submitted on our form, these documents do not have to be officially verified. More detailed information on the different ways of applying for a card and the necessary documents can be found in the FAQ: section "Lítačka Card - Instructions".
Limited editions of the Lítačka card are only available for the express edition at the Lítačka Customer Centre in the Škoda Palace. Colleagues will inform you directly at the counter about the current availability of individual designs. You only pay an express issuance fee for issuing the card, no surcharge is charged for the limited design of the card.
Each card is printed with the card number and the last day of validity of the card, unless the card has been renewed. The printing of a personal card with registration and a personal card without registration also contains the name, surname and ID photo of its holder. The printing of a personal card without registration contains information that it is a card without data registration.
The card can be issued to a person older than 6 years. Its issuance is not conditioned by residence in Prague or nationality, so the card can serve both Pragers, non-Prague and tourists.
The card is issued with a validity of seven years from the date of issue. Until 29 February 2020 the cards were issued with a validity of four years. The validity of the card is indicated on its print. In the case of automatic renewal of the card, it is possible to verify its current validity after assigning the card into online account or at a branch.
At present the Lítačka card can serve as:
We issue three types of Lítačka card: a personal card with records, a personal card without records and an anonymous card.
Personal card with registration
This is a non-transferable card, to which you can purchase PID personal fares according to your tariff category: adult and discounted coupons and proof of entitlement to special fares. The fare may exceed the expiration date of the card and it is possible to transfer it to another of your personal identifiers in the event of a complaint, expiration, loss, damage to the card, etc. In case of forgetting the card and transport inspection, it is possible to prove back the travel document (not possible in PID trains).
Personal card without registration
This is a non-transferable card on which you can purchase personal PID tickets: citizens' coupons. Personal information about the cardholder are not saved, so it is not possible to manage this card online. The fare cannot exceed the validity period of the card with its own validity and it is possible to transfer it to another of your personal cards without registration only in the event of a card complaint. In case of loss or damage of the card, it is not possible to move the coupon. In case of forgetting the card and transport inspection, it is not possible to prove back the travel document.
Anonymous card
This is a portable card that is not registered to a specific person and can be used alternately by more people. With the card anonymous PID tickets can be purchased: portable coupons. Personal information about the cardholder is not saved. The fare cannot exceed the validity period of the card with its own validity and it is possible to transfer it to another anonymous card only in case of a card complaint. In case of loss or damage of the card, it is not possible to move the coupon. In case of forgetting the card and transport inspection, it is not possible to prove back the travel document.
The card can be requested for the entire period of validity of the card, in the case of an exchange due to the end of validity, in addition up to 30 days after the expiry of the card. To apply for a card replacement online or by default, the original card number must be provided in the application. If the number is not given, the request will be processed as if requesting the first card.
It is necessary to bring the original card to the branch when claiming the card and when replacing the card due to the end of validity; in other cases of exchanging the card you do not necessarily need the original card with you. It is not obligatory to return the original card, with the only exception in case of exchange due to a complaint.
Lítačka card of a certain type (personal with registration, personal without registration, anonymous) can always be exchanged only for a card of the same type. In the case of a request to issue a type of card other than the one used so far, the procedure is the same as when applying for the first card.
Cancellation of the card means permanent and irreversible blocking of the card, when the card ceases to be functional without the possibility of re-use. If you do not cancel the card yourself, it is cancelled automatically at the end of its validity. The card can be cancelled in person at the Lítačka Customer Centre in the Škoda Palace, you will need your identity document with you. To cancel a card without registration and an anonymous card, it is necessary to present a receipt for issuing the card.
If the card is sent by post, it will be sent to you via the DPP as a registered letter exclusively to your own hands. Therefore, only you will be able to accept the shipment on the basis of your identity document. Please note that we only send cards by post in the Czech Republic.